FAQ
Protein Guru1 – Frequently Asked Questions (FAQ)
What is Protein Guru1?
Protein Guru1 is a trusted online supplement store in India owned by KTCLIFE SUCCESS PRIVATE LIMITED, offering 100% authentic whey protein, mass gainers, creatine, pre-workout, and fitness supplements at the best prices.
Where is your store located?
Our retail store K5 Fitness & Wellness Store is located at Shop No. 6/7, Sai Ridhi Complex, Opp. Post Office, Near Railway Station Road, Shanti Vihar, Mira Road East, Mumbai, Maharashtra – 401104.
Are your supplements genuine?
Yes, we sell only 100% genuine and authentic supplements sourced from authorized distributors.
What products do you offer?
We offer whey protein, mass gainers, creatine, pre-workout, BCAA, multivitamins, fat burners, and other gym supplements.
Do you offer delivery across India?
Yes, we provide fast delivery across India for all supplements and fitness products.
How long does shipping take?
Shipping time: Mumbai & Maharashtra: 1–3 working days. Other locations in India: 3–7 working days.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available in selected locations across India.
What payment methods are accepted?
We accept UPI, debit cards, credit cards, net banking, and Cash on Delivery.
How can I track my order?
You will receive tracking details via SMS or email once your order is shipped.
Can I return a product?
Yes, returns are accepted only if the product is damaged, defective, or wrong item delivered. You must request within 48 hours of delivery.
What is your refund policy?
Refunds are processed within 5–7 working days after approval and product inspection.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible.
What should I do if I receive a damaged product?
Please contact us immediately with an unboxing video and product images. We will arrange a replacement or refund.
Why should I choose Protein Guru1?
We offer 100% authentic supplements, best prices, fast delivery, expert guidance, and trusted service in India.
Do you sell whey protein online in India?
Yes, we offer a wide range of whey protein online in India from trusted brands at the best prices.
Do you sell gym supplements in Mumbai?
Yes, we are a trusted gym supplement store in Mumbai, especially in Mira Road.
Is Protein Guru1 safe to buy from?
Yes, Protein Guru1 is a registered and trusted supplement provider ensuring safe and secure purchases.
Do you provide supplement guidance?
Yes, we provide expert guidance to help you choose the right supplements based on your fitness goals.
Do you offer discounts or deals?
Yes, we regularly provide special discounts, combo offers, and deals on supplements.
How can I contact you?
Phone: +91 82863 57171 / +91 73046 00971. Email: proteinguru0@gmail.com